Bad Gal

Terms / Policies / Accessibility

Last updated: 19/01/2026

About Bad Gal

Bad Gal is an independent, one-woman creative brand operated solely by Sabz…Hey!
All nail services, press-on sets, artwork, packaging, communication, website management, and fulfilment are completed by hand, by me. 

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Bad Gal is a private creative studio, not a public walk-in salon. Nails are treated as a medium of expressive art and personal identity.

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By booking, or purchasing through this website, you confirm that you have read, understood, and agreed to the policies below.

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General Terms of Service

By using this website or engaging with Bad Gal services or products, you agree that:

• All information provided (contact details, shipping address, sizing, etc.) is accurate at the time of submission

• Bad Gal may contact you regarding your booking or order

• Policies may be updated at any time; continued use of the site constitutes acceptance

• Harassment, inappropriate conduct, or boundary-crossing behaviour may result in refusal of service

 

Bad Gal reserves the right to decline or cancel bookings if:

• A client repeatedly cancels or no-shows

• Abuse or disrespect is shown

• Requested work would compromise safety, hygiene, or creative values

• A condition may compromise safety or hygiene

• The requested work risks damage to the natural nail

• Policies are not respected

• Behaviour is inappropriate, unsafe, or abusive

• In these cases, appointments may be cancelled or ended at the technician’s discretion.

 

Health, Allergies & Medical Responsibility:

Clients must disclose any allergies, sensitivities, medical conditions, injuries, or skin concerns prior to their appointment.

While professional-grade products, safe techniques, and strict hygiene practices are always used,

Bad Gal Sabz accepts no liability for allergic reactions, sensitivities, or adverse responses to any products or materials used during services.

Patch tests are available upon request. Choosing to proceed without one is at the client’s own discretion.

 

Client Responsibility & Aftercare:

The longevity and condition of nail services depend on proper aftercare and individual lifestyle factors.

Bad Gal accepts no responsibility for:

• Lifting, breakage, or wear due to daily activities, occupation, impact, or water/chemical exposure

• Damage caused by picking, biting, or improper removal

• Natural nail weakness, regrowth, or changes after leaving the studio

• Failure to follow aftercare advice provided

Once you leave the appointment, ongoing maintenance becomes the client’s responsibility.

 

Service Results & Expectations:

All services are handmade and artistic in nature.

Exact replication of reference images or previous designs cannot be guaranteed.

Minor variations in colour, shape, or finish may occur.

By booking, you acknowledge and accept this creative interpretation.

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Bookings, Cancellations & Studio Policy

Booking:

• All appointments must be booked online after completing the waitlist process

• Appointments cannot be guaranteed via DMs

• Client has sole responsibility to reschedule their appointments using the booking system if unable to attend with appropriate given notice.

• Appointments are one-to-one only

• Studio address details are shared after booking for privacy and safety

Cancellations & No-Shows:

• A minimum of 24 hours’ notice is required to cancel or reschedule

• Cancellations within 24 hours will incur a 50% fee

• No-shows will be charged 100% of the appointment cost

• Deposits are £20 & are non-refundable/non-transferable

Late Arrivals:

• Arriving 15+ minutes late may shorten the service/downgrade level of art booked or require rescheduling

• Depending on lateness fees may still apply as the time slot is reserved exclusively for you.

 

Guests:

• Appointments are strictly one-to-one

• No guests, partners, children, or observers unless privately agreed in advance please.

 

Repairs & Replacements (Services & Press-Ons)

Due to the handmade, custom, and hygienic nature of Bad Gal work, all sales are final.

 Repairs or replacements at no cost will be considered if:

• A clear product or application fault is present

• You notify Bad Gal within 48 hours of your appointment (services) or delivery (press-ons)

• Clear photos and relevant details are provided

 

Requests outside the 48-hour window or unrelated to a proven fault may be chargeable.

Misplaced press ons can be replaced with a fee.

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Possible resolutions (at Bad Gal’s discretion) may include:

• Repair of the affected nail(s)

• Replacement of the same press-on design

• Store credit

• Partial refund

Repairs or replacements are not offered for:

• Breakage, lifting, or damage caused by lifestyle, impact, or aftercare neglect

• Normal wear and tear

• Incorrect sizing provided by the customer

• Adhesive or application issues

• Changes of mind regarding length, shape, colour, or design

• Disliking the final aesthetic if it matched the agreed brief

 

Press-On Nails / Sales & Shipping

All press-on nail sets are:

• Made-to-order

• Handmade

• Created to your selected size, length, shape, and style

• Individually packaged

Because they are custom and hygienic, press-ons are final sale unless return/repair requirements are met.

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Privacy Policy:

Bad Gal respects your privacy.

When you book, purchase, or contact Bad Gal, basic personal information such as your name, email, address, sizing details, and order history may be collected to process bookings, fulfil orders, and provide customer support.

Your data is used only for business operations and is never sold or shared with third parties outside of secure payment and website providers (e.g. Wix, Stripe, PayPal).

Payment details are processed securely and are not stored by Bad Gal.

You may request to access, update, or delete your information at any time by contacting:
📧 badgalsabz@gmail.com

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Fulfilment & Shipping:

• Press-ons are slow-made; production times vary

• Estimated timelines are shown on listings but are not guaranteed unless agreed prior.

• Orders are shipped via tracked UK postage unless stated otherwise

• Tracking links are always provided

• Express delivery is available at Bad Gals discretion.

 

Once parcels are handed to the courier, delivery speed and condition are outside Bad Gal’s control. A tracking link will be provided.

Incorrect addresses provided by the customer cannot be refunded or replaced.

 

Gift Cards

Digital and physical gift cards are:

• Final sale

• Non-refundable and not exchangeable for cash

• Must be redeemed through online booking

• Possessing a gift card does not guarantee appointment availability, you will still need to complete the waitlist form.

 

Creative Rights & Intellectual Property

All nail designs, artwork, photography, written content, and brand materials created by Bad Gal remain the intellectual property of the artist, Sabre van Dijk.

You may not:

• Reproduce or copy designs for commercial use

• Take Bad Gal artwork to another artist for exact duplication

• Use brand imagery or copywriting without permission or credit

 

Photos of completed nails may be taken for portfolio or promotional use.
If you prefer not to be photographed, please say so at the start of your appointment, no explanation required!

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Loyalty Scheme Policy:

Bad Gal may offer a loyalty or points scheme to thank returning clients.

Points are earned on eligible services and products and can be redeemed for discounts or rewards as outlined on the website.

Points:

• have no cash value

• cannot be transferred

• cannot be exchanged for cash

• must be redeemed at checkout

Points may not apply to gift cards, deposits, or shipping.

Bad Gal reserves the right to adjust, remove, or update the loyalty scheme at any time and to correct misuse or errors.

 

Customer Responsibility & Aftercare

Nail longevity is a shared responsibility. Customers agree to:

• Provide accurate information

• Follow all aftercare instructions

• Understand lifestyle factors may affect wear (hands-on work, water exposure, oils, medication, nail health, etc.)

Bad Gal is not liable for:   

• Application results of press-ons, instructions and application kit are provided.

• Damage caused by misuse or neglect

• Breakage related to personal lifestyle

 

Accessibility Statement

Bad Gal aims to be inclusive, welcoming, and sensory-aware.

Available accommodations (by request) may include:

• Quiet / no-conversation appointments

• Lower lighting

• Extra appointment time

• Anxiety-aware communication

• Refreshments and WC accessibility

 

Clients with accessibility needs are encouraged to email badgalsabz@gmail.com ahead of time so accommodations can be prepared respectfully and fully. Your comfort is my priority! 

As a small studio, physical adjustments may be limited, but every reasonable effort will be made to ensure comfort, dignity, and safety.

 

Contact

For support/ sizing help/ accessibility requests / any questions or policy clarification, please use the email link below:
📧 badgalsabz@gmail.com

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Response times may vary, as this business is run entirely by one person (with ADHD)
Thank you for your patience!

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By booking, purchasing, or browsing this site, you confirm that you understand and accept that:

• Bad Gal is an independent creative practice

• Press-on nails are final sale

• Repairs and replacements are limited

• All designs remain intellectual property

• Cancellations & reschedules require 24 hours’ notice

• Shipping, wear, and application involve variables outside Bad Gal’s control

 

Bad Gal Sabz is an artist.
Thank you for supporting slow-made, handmade creative work 💖